Our mission at Machado Consulting is simple: “To provide superior IT support to our customers!” We do this by providing high level “Raving Fan” like customer service while utilizing high quality products.
Machado Consulting is a Veteran Owned Small Business (VOSB) that was founded on the idea that great, quality IT support should be available not just for the Fortune 500 companies, but for all companies. When we started to look around, we noticed that nearly all of the IT support companies were mostly “break – fix” companies; they get paid when things break and they fix them; usually poorly. We wanted to start a company that had a different approach and we started with three basic ideas.
1. What if you could get great IT support?
2. What if you could pay one flat price for it?
3. What if the IT support company lost money when things broke?
With this in mind, Machado Consulting was born from the ground up to be a high quality, customer service focused company that provided one flat price for all of your IT support needs and YES, we lose money when your systems go down.